Retainer Packages
Your website does a lot of work for your business, and it needs regular attention to keep doing it. Software goes out of date, plugins need updating, and sometimes a contact form quietly stops sending messages without anyone noticing. A retainer means we're watching for those things so you don't have to.
You'll know what you're paying each month, you won't wait on a quote when something needs fixing, and retainer clients go to the front of our queue.
Plans and Pricing
Every plan includes offsite backups, uptime monitoring, login protection and a monthly care report. Each step up adds more hands on care and more time for changes.
Billed quarterly or yearly
$65 / month
Care for a site that stays on the hosting you already have. Best for simple sites that don't change often.
Billed quarterly or yearly
$100 / month
Everything in Foundation, moved onto our servers and updated by hand, with a little time each quarter for small changes.
Most Popular
Billed quarterly or yearly
$200 / month
For businesses that want someone actively looking after their site, with stronger security and time every month for changes.
Billed quarterly or yearly
$350 / month
For businesses that rely on their website to bring in customers. It's a lot like having a website assistant who already knows your business.
Not sure which plan is right for you? Read the questions below or call us at 778-659-1856.
Compare Plans
Everything each plan includes, side by side.
| Feature | Foundation | Foundation with Hosting | Branch | Summit |
|---|---|---|---|---|
| Tree Trunk Hosting ($420 value) | Not included | ✓ | ✓ | ✓ |
| SSL certificate | Through your host | ✓ | ✓ | ✓ |
| Offsite backups | Weekly | Weekly | Daily | Hourly |
| Backup restores | 1 per year, then $250 | 1 per year, then $250 | Unlimited, within 24 hours | Unlimited, within 24 hours |
| Uptime monitoring | ✓ | ✓ | ✓ | ✓ |
| Software updates | Automated | By hand with rollback | By hand with rollback | By hand with rollback |
| Routine maintenance | Monthly | Monthly | Weekly | Weekly |
| Login and access protection | ✓ | ✓ | ✓ | ✓ |
| Security software | Not included | Basic | Advanced with firewall | Advanced with firewall |
| Blacklist watch | Not included | ✓ | ✓ | ✓ |
| Malware cleanup | Quoted | Quoted | Included | Included |
| Database cleanup | ✓ | ✓ | ✓ | ✓ |
| Caching and GZip compression | Not included | ✓ | ✓ | ✓ |
| Image optimization | Not included | Not included | ✓ | ✓ |
| Cloudflare CDN setup | Not included | Not included | ✓ | ✓ |
| Broken link scanning and fixing | Not included | Not included | ✓ | ✓ |
| SEO monitoring | Not included | Not included | ✓ | ✓ |
| SEO adjustments | Not included | Not included | Not included | ✓ |
| Google Business Profile management | Not included | Not included | Not included | ✓ |
| Monthly care report | ✓ | ✓ | ✓ | ✓ |
| Design and content changes | Not included | 1 hr per quarter | 1 hr per month | 3 hrs per month |
| Discounted rate on extra work | ✓ | ✓ | ✓ | ✓ |
Questions
A retainer is a monthly agreement that gives you ongoing access to our team for website updates, maintenance and support, without asking for a quote every time something needs doing. Each plan includes a different level of service.
You get predictable costs, priority service and faster turnaround. Retainers work best for businesses that need regular updates or want someone keeping an eye on their site.
Included hours cover things like content updates (text, images and blog posts), design tweaks and layout adjustments, performance improvements and minor troubleshooting. New functionality and major redesigns aren't included, but retainer clients get a discounted quote on that work.
Yes, for one month. Any hours you don't use roll into the next month and are used first, then expire if they're still unused. On Foundation with Hosting, your quarterly hour rolls into the next quarter the same way. If a request looks like it will go past your available hours, we'll send you a quote before we start.
Retainers are billed in advance, quarterly or yearly, with a minimum commitment of three months. For work outside your plan, we'll send a detailed quote first, and once you approve it the job goes into our priority queue.
All requests go through our client portal as a service ticket. That way nothing gets lost in an inbox, and you can see where your request is at any time. Requests sent any other way won't be processed.
Tell us about your site and we'll recommend the plan that fits. Questions? Call 778-659-1856.